| File Name | Description | Section of toolkit where document is mentioned |
|---|---|---|
| Glossary of Acronyms |
Compilation of acronyms within the toolkit |
|
| Sentiment Survey Questionnaire |
A list of suggested questions for gathering baseline employee sentiments, before implementing the roles. |
Getting Started > Step-by-Step Implementation > Understand the Current State |
| Operations Scan Data Collection Template |
A template to help project teams to structure the information they should gather during their operations scan. |
Getting Started > Step-by-Step Implementation > Understand the Current State |
| Self-Reported Time-Task Form |
A form for care staff to report their time spent on categorical tasks, to understand target areas of improvement and measure before vs after. |
Getting Started > Step-by-Step Implementation > Understand the Current State |
| Job Shadow Note-Taking and Analysis Templates |
A note-taking template for use during the job shadow, as well as a template for analysing the data collected by the project team. |
Getting Started > Step-by-Step Implementation > Understand the Current State |
| Business Case Template |
A template to assist the project team with developing a business case for equipment, policy or process solutions, to seek senior stakeholder approval. |
Getting Started > Step-by-Step Implementation > Identify Possible Solutions |
| Business Process Review Template |
A template outlining the fundamentals of a business process review. |
Getting Started > Step-by-Step Implementation > Identify Process Implications |
| Stakeholder Mapping Template |
A template to help to identify stakeholders impacted by the change, as well as the level of impact and details of the change, to inform the development of a change management plan. |
Getting Started > Step-by-Step Implementation > Drive Stakeholder Engagement and Adoption |
| Master Briefing Pack |
This briefing pack is a reference material for project teams to develop their own communication material to share about the new roles with other teams (e.g. Nursing, Therapy, Care). |
Getting Started > Step-by-Step Implementation > Drive Stakeholder Engagement and Adoption |
| Implementation Pulse Survey Guide and Questions |
A step-by-step guide for setting up surveys to measure the sentiments and adaptation of employees to their new roles, and to act as a feedback tool for understanding common challenges. |
Getting Started > Step-by-Step Implementation > Review Impact |
| Review FGD Questions |
A set of questions for the project team to use during the Review phase to reflect on key enablers of success, areas of opportunities and project outcomes achieved. |
Getting Started > Step-by-Step Implementation > Review Impact |
| Job Descriptions |
Job descriptions for the new roles in the Nursing Home and Senior Care Centre settings, including their duties and responsibilities. |
Resources & Funding > Resources for HR > Recruitment & Selection |
| Onboarding Guide |
A guide to assist supervisors in effectively integrating the new roles into the organisation, with recommendations on key areas, such as providing support and showing appreciation. |
Resources & Funding > Resources for HR > Recruitment & Selection |
|
Training Roadmap |
Information on the training requirements and curriculum for individuals training to take on the role of CCA or SCCA. |
Resources & Funding > Resources for HR > Training & Development |
| Case Studies |
Case studies with examples of how work trial organisations have successfully implemented the new roles, including insights on best practices and key learnings. |
Case Studies > Benefits of Job Redesign for the Community Care Sector |
